PRIVACY POLICY
Part I – Limited Warranty
Part II – GENERAL TERMS
Part III – Country/Region Specific Terms
These DJI After-Sales Policies (these “Policies”) only apply to DJI products (excl. DJI Dock) you purchased from DJI authorized retailers for your own use and not for resale.
These Policies are available in other languages at http://www.dji.com/service. In the event of a conflict between different translations of these terms, the English version shall prevail.
By using your DJI product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your DJI product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product in accordance with the Part II of these Policies.
Under this Limited Warranty, DJI warrants that each DJI product (excl. DJI Dock) that you purchase will be free from material and workmanship defects under normal use in accordance with DJI’s published product materials during the warranty period. DJI’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for different products and parts vary, please check http://www.dji.com/service to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day following the delivery date, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and DJI.
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DJI’s local service center as provided in Part III of these Policies or through http://www.dji.com/support . You will need to provide a valid proof-of-purchase, receipt or order number (for DJI Direct Sales) for the warranty service.
Charges may apply for services not covered by this Limited Warranty. Please contact DJI for information specific to your location.
Please note that the warranty service is only available in the respective DJI service regions where you purchased your DJI product.
DJI will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. DJI may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to DJI for further examination. DJI will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.
These policies do not cover the following:
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with DJI’s official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with DJI’s official instructions or manuals.
× Damage caused by an unauthorized service provider.
× Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
× Damage caused by flights not following recommended instruction manuals.
× Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
× Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
× Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
× Damage caused by operating the product with a defective battery or at low battery.
× Uninterrupted or error-free operations on the product.
× Loss of, or damage to, your data saved in your product.
× Not provided flight logs which are used for accident data analysis.
× Any software, whether provided with the product or installed subsequently.
× Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by DJI at your request.
× Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.
When receiving service, DJI is responsible for loss or damage to your product only while it is in DJI's possession or in transit, if DJI is responsible for transportation.
Dji is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Dji will not be liable for any failure or delay in performance due to causes beyond DJI's reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Services)).
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall DJI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DJI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which DJI is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
To the extent permitted by law, except as expressly provided in this limited warranty, DJI disclaims all warranties of any kind, whether statutory, express or implied, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. The DJI entities do not warrant, except as expressly provided in DJI limited warranty, that the product, product accessories, or any portion of the product, or any materials, will be uninterrupted, secure, or free of errors, viruses, or other harmful components..
Should such warranties cannot be disclaimed, DJI limits the duration and remedies of such warranties to the duration of this express warranty and, at DJI's option, the repair or replacement services provided in this limited warranty.
Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with DJI. Nothing in this Limited Warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
DJI guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact DJI or your authorized DJI dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.
This policy applies only to products purchased from DJI Online Store. For products purchased from other channels, please contact the respective seller for assistance. Return & Refund policies may vary depending on the sales channel, and their terms and conditions shall prevail.
You are eligible for our Return & Refund Service for Camera Drones, Enterprise Products, Handheld Imaging Devices or Power Stations (within 30 days from the day after receiving the product), if you meet any of the following conditions:
√ The product's original packaging, accessories, gifts, and manuals are intact. The product has no manufacturing defects, has not been activated or used, and secondary sales are not affected.
√ The product has a manufacturing defect.
× Starting from the day after receiving the product, the service is requested after the DJI specified return period has been exceeded.
× A product sent to DJI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to DJI within fourteen (14) calendar days after Return & Refund Service confirmation is sent from DJI.
× If your product was not purchased from a DJI official online store, please consult the vendor where you bought the product for detailed return and refund policies, and the vendor’s policies shall prevail.
× Other circumstances stated in this policy.
You are eligible for our Replacement Service for Camera Drones, Enterprise Products, Handheld Imaging Devices or Power Stations (within 30 days from the day after receiving the product), if you meet any of the following conditions:
√ The product has sustained damage in transit, provided that the proof of damage issued by the carrier can be submitted to DJI.
√ The product does not match the original description of the product in one or more significant respects.
√ The product has a manufacturing defect.
× Starting from the day after receiving the product, the service is requested after the DJI specified replacement period has been exceeded.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI seven (7) calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by DJI as shown in the “DJI General After-Sales Service Flow” part.
√ Backup all data contained on your product’s SD card.
√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. DJI shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide DJI with all system passwords, if necessary.
√ Provide DJI with sufficient and safe access to your product, so DJI can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for DJI to provide warranty service.
When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement.
Replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered by either the remaining period of the original warranty or a 90-day warranty, whichever is longer. The serial number of the replacement product or part may be different.
If you obtain service under this policy, you authorize DJI to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for DJI to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. DJI may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, DJI may not be able to provide certain after-sales service to you. In achieve these aims, you authorize DJI to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. DJI’s privacy policy is available at http://www.dji.com/global/policy.
√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country/region of purchase. Please refer to http://www.dji.com/global/service for the warranty period for your product and products in your country/region.
√ You may have to burden shipping costs for return, repair, or replacement of product(s) depending on DJI's aftersales policies in your local area.
√ DJI will troubleshoot the product(s) you returned. If the detected malfuction or defect meets with any terms or conditions under DJI's aftersales policies, DJI shall bear the cost for refund, replacement, or repair, and accordingly, you may be required to pay for the shipping costs.
√ If DJI determines that the malfunction or defect is not covered by DJI's aftersales policies, you shall apply for Customer Paid Repair Service. DJI will not start repairing without your consent with the offered repair quote. If you disagree with the repair quote, DJI will return your product(s), and according to DJI's aftersales policies in your local area, you may be required to burden the cost of return shipping.
√ 1) DJI will ship your repaired or replacement product to the mailing address you furnished when you authorized service unless you provide alternative instructions; 2) If your product is deemed unrepairable by DJI, or you opt to not have DJI perform the repair. DJI will return the product to the mailing address youprovided.
√ If your product is returned to DJI because delivery could not be completed at the address given, DJI will attempt to contact you for an alternative mailing address and arranging another delivery at your own shipping cost. If you do not provide an address at which DJI or its agent may deliver your product, or provide essential information to comply with shipping regulations, or make payment arrangements within ninety (90) days after the original delivery attempt, DJI will notify you that it considers your product to be abandoned. DJI will send notice to the mailing address you furnished when you authorized service. In the event that your product is abandoned, DJI may dispose of your product in accordance with applicable provisions of law and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. DJI reserves its statutory and any other lawful liens for unpaid charges, including but not limited to a reasonable storage fee at the rate of up to $30 per day.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ For customers in North America, please note: DJI products purchased after August 1st, 2016 are covered under warranty only if they are purchased from DJI authorized dealers.
√ If a customer in Region A wants to send in their products to a designated DJI repair center in the Region B, the customer will need to get the consent of DJI and bear customs duties, taxes, customs clearance, and other costs incurred.
√ If the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair. So a replacement service is provided, instead of repair services, if the product is sent in.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). DJI will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.
| Product | Main Components | Warranty Period |
|---|---|---|
| DJI Flip | Main Controller | 12 months |
| Gimbal and Camera | 12 months | |
| Vision Positioning Module | 12 months | |
| Propulsion System (Excl. Propellers) | 12 months | |
| Remote Controller | 12 months | |
| Battery | 12 months and Charge Cycle less than 200 times | |
| Charger | 12 months | |
| Battery Charging Hub | 12 months | |
| Propellers | No Warranty | |
| DJI Mini 5 Pro \ DJI Mini 4K \ DJI Mini 4 Pro \ DJI Mini 3 \ DJI Mini 3 Pro \ DJI Mini 2 \ DJI Mini 2 SE \ Mavic Mini \ DJI Mini SE | MC | 12 Months |
| Gimbal Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system (excluding propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 Months | |
| Battery Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller | No warranty | |
| DJI Mavic 3 Pro \ DJI Mavic 3 Classic \ DJI Mavic 3 \ Mavic 2 Pro \ Mavic 2 Zoom \ Mavic Pro | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system(excluding propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 Months and Charge Cycle less than 200 Times | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller | No warranty | |
| DJI AIR 3S \ DJI Air 3 \ DJI Air 2S \ Mavic Air 2 | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system(excluding propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 Months | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller | No warranty | |
| Phantom 4 Pro V2.0 \ Phantom 4 Pro \ Phantom 4 Advanced | MC | 12 Months |
| Gimbal Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system (excluding propellers) | 12 Months | |
| Remote Controller (without Built-in Screen) | 12 Months | |
| Remote Controller with Built-in Screen（Screen） | 12 Months | |
| Remote Controller with Built-in Screen（Controller） | 12 Months | |
| Battery | 12 Months | |
| Propeller | No Warranty | |
| Battery Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| DJI Inspire 3 | Inspire 3 Aircraft | 12 Months |
| Zenmuse X9-8K Air Gimbal Camera | 12 Months | |
| RC Plus（Inspire 3) | 12 Months | |
| TB51 Intelligent Battery | 12 Months | |
| TB51 Intelligent Battery Charging Hub | 12 Months | |
| PROSSD 1TB | 24 Months | |
| Inspire 3 Trolley Case | 12 Months | |
| Other Accessories | 3 Months | |
| Inspire 3 Foldable Quick-Release Propellers | No Warranty | |
| Inspire 2 | Gimbal Camera (including X4S, X5S, X7) | 12 Months |
| Whole Units (except for gimbal camera, and battery) | 12 Months | |
| Battery | 12 Months | |
| Battery Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller and Propeller Mounting Plates | No Warranty | |
| Remote Controller | 12 Months | |
| CINESSD (960G) | 12 Months and the Total Bytes Written (TBW) less than 300TB | |
| CINESSD (480G) | 12 Months and the Total Bytes Written (TBW) less than 150TB | |
| CINESSD (240G, 120G) | 12 Months and the Total Bytes Written (TBW) less than 75TB | |
| CINESSD Card Reader | 12 Months | |
| Battery Station | 12 Months | |
| Multilink | 12 Months | |
| DJI Power 1000 V2 \ DJI Power 2000 \ DJI Power 1000 \ DJI Power 500 | DJI Power 1000 V2 \ DJI Power 2000 \ DJI Power 1000 \ DJI Power 500 | 36 Months |
| DJI Power Expansion Battery 2000 | 60 Months | |
| DJI Power AC Power Cable | 12 Months | |
| DJI Power Solar Panel Adapter Module (MPPT) | 12 Months | |
| Zignes 100W Solar Panel | 24 Months | |
| Zignes 120W Solar Panel | 24 Months | |
| DJI Power SDC to Matrice 30 Series Fast Charge Cable | 12 Months | |
| DJI Power SDC to DJI Mavic 3 Series Fast Charge Cable | 12 Months | |
| DJI Power SDC to DJI Air 3 Fast Charge Cable | 12 Months | |
| DJI Power SDC to DJI Inspire 3 Fast Charge Cable | 12 Months | |
| DJI Power SDC to XT60 Power Cable (12V) | 12 Months | |
| DJI Power SDC to Car Charger Plug Power Cable (12V) | 12 Months | |
| DJI Power Car Power Outlet to SDC Power Cable (12V/24V) | 12 Months | |
| DJI Power Expansion Battery 2000 Mounting Kit | 12 Months | |
| DJI Power 1kW Super Fast Car Charger | 24 Months | |
| DJI Power 1.8kW Solar/Car Super Fast Charger | 36 Months | |
| DJI Power 1000 Protective Storage Bag | 3 Months | |
| Osmo Nano | Osmo Nano Camera | 12 Months |
| Osmo Nano Multifunctional Vision Dock | 12 Months | |
| Osmo Nano Magnetic Hat Clip | 12 Months | |
| Osmo Nano Magnetic Lanyard | 12 Months | |
| Osmo Nano Protective Case | 12 Months | |
| Osmo Nano Dual-Direction Magnetic Ball-Joint Adapter Mount | 12 Months | |
| Osmo Nano Magnetic Headband | 12 Months | |
| Osmo Dual-Direction Quick-Release Foldable Adapter Mount | 12 Months | |
| Osmo Nano ND Filter Set | 12 Months | |
| Osmo Nano Glass Lens Cover | 12 Months | |
| USB-C to USB-C PD Cable (USB 3.1) | No Warranty | |
| Osmo 360 | Osmo 360 | 12 Months |
| Osmo Action Extreme Battery Plus (1950 mAh) | 12 Months | |
| Osmo Action Multifunctional Battery Case 2 | 12 Months | |
| Osmo 360 Camera Protective Pouch | 12 Months | |
| Osmo Adjustable Quick-Release Adapter Mount | 12 Months | |
| Osmo 360 Rubber Lens Protector | 12 Months | |
| Osmo 360 Transparent Lens Protectors | 12 Months | |
| Osmo 360 Battery Extension Rod | 12 Months | |
| Osmo 70cm Invisible Selfie Stick | 12 Months | |
| Osmo 1m High-Strength Carbon Fiber Invisible Selfie Stick | 12 Months | |
| Osmo 1.2m Invisible Selfie Stick | 12 Months | |
| Osmo 1.6m Tripod Selfie Stick | 12 Months | |
| Osmo 2.5m Extended Carbon Fiber Selfie Stick | 12 Months | |
| Osmo Selfie Stick Clamp Mount | 12 Months | |
| Osmo Vortex Rotating Handle | 12 Months | |
| Osmo Bike Rear Mount Kit | 12 Months | |
| Osmo Third-Person Helmet Mount Kit | 12 Months | |
| Osmo Motorcycle Heavy-Duty Mount | 12 Months | |
| Osmo Hanging Neck Mount Max | 12 Months | |
| Osmo Dual Heavy-Duty Clamp | 12 Months | |
| Osmo 360 Carrying Bag | 12 Months | |
| USB-C to USB-C PD Cable (USB 3.1) | No Warranty | |
| Osmo Mobile 2 | Osmo Mobile 2 （gimbal, handler, battery included） | 12 Months |
| Osmo Mobile 2 Charging Cable | No Warranty | |
| Osmo Mobile 3 | Osmo Mobile 3 (Built-in Battery) | 12 Months |
| Osmo Carrying Case、Osmo Grip Tripod | 12 Months | |
| USB-C Power Cable | No Warranty | |
| DJI OM 4 \ DJI OM4 SE | DJI OM 4 (Built-in Battery) | 12 Months |
| DJI OM Magnetic Phone Clamp | 12 Months | |
| DJI OM Grip Tripod、DJI Sling Pouch | 12 Months | |
| DJI OM Magnetic Ring Holder And other accessories | No warranty | |
| Osmo Mobile 6 \ Osmo Mobile SE \ DJI OM 5 | Osmo Mobile 6 \ Osmo Mobile SE \ DJI OM 5 (Battery inclued) | 12 Months |
| DJI OM Magnetic Phone Clamp 2 \ DJI OM Magnetic Phone Clamp 3 | 12 Months | |
| DJI OM Fill Light Phone Clamp | 12 Months | |
| Grip Tripod | 3 Months | |
| Power Cable，Wrist Strap and Other Accessories | No warranty | |
| Osmo Mobile 7 \ Osmo Mobile 7P | Osmo Mobile 7 \ Osmo Mobile 7P (Battery inclued) | 12 Months |
| DJI OM Magnetic Phone Clamp 4 | 12 Months | |
| DJI OM 7 Series Magnetic Phone Clamp | 12 Months | |
| DJI OM Multifunctional Module | 12 Months | |
| Phone Charging/Audio Recording Cable (USB-C to USB-C, 15 cm) | 3 Months | |
| Phone Charging/Audio Recording Cable (USB-C to Lightning) | 3 Months | |
| Storage Pouch | 3 Months | |
| DJI OM Magnetic Quick-Release Mount | 3 Months | |
| Power Cable (USB-C to USB-C, 50 cm) | No Warranty | |
| Osmo Mobile 8 | Osmo Mobile 8 | 12 Months |
| Magnetic Phone Clamp | 12 Months | |
| DJI OM Multifunctional Module | 12 Months | |
| Phone Charging/Audio Recording Cable (USB-C to USB-C, 15 cm) | 3 Months | |
| Phone Charging/Audio Recording Cable (USB-C to Lightning) | 3 Months | |
| DJI OM Magnetic Quick-Release Mount | 3 Months | |
| Power Cable (USB-C to USB-C, 50 cm) | No Warranty | |
| Osmo Pocket 3 | Osmo Pocket 3 | 12 Months |
| Osmo Pocket 3 Handle With 1/4″ Thread | 12 Months | |
| DJI Mic 2 Transmitter | 12 Months | |
| Osmo Pocket 3 Battery Handle | 12 Months | |
| Osmo Mini Tripod | 3 Months | |
| Osmo Pocket 3 Expansion Adapter | 3 Months | |
| Osmo Pocket 3 Magnetic ND Filters Set | 3 Months | |
| Osmo Pocket 3 Wide-Angle Lens | 3 Months | |
| Osmo Pocket 3 Black Mist Filter | 3 Months | |
| Osmo Pocket 3 Protective Cover | 3 Months | |
| Osmo Pocket 3 Carrying Bag | 3 Months | |
| DJI Mic 2 Clip Magnet | 3 Months | |
| DJI Mic 2 Windscreen | No Warranty | |
| Type-C to Type-C PD Cable | No Warranty | |
| DJI Wrist Strap | No Warranty | |
| DJI Pocket 2 | Gimbal and Camera | 12 Months |
| Handle | 12 Months | |
| Battery | 12 Months | |
| DJI Pocket 2 Do-It-All Handle | 12 Months | |
| DJI Wireless Microphone Transmitter | 12 Months | |
| DJI Pocket 2 Charging Case | 12 Months | |
| Osmo Pocket Extension Rod | 12 Months | |
| DJI Pocket 2 Waterproof Case | 3 Months | |
| Osmo Pocket | Gimbal and Camera | 12 Months |
| Handle | 12 Months | |
| Battery | 12 Months | |
| Osmo Action 6 | Osmo Action 6 | 12 Months |
| Osmo Action Extreme Battery Plus (1950 mAh) | 12 Months | |
| Osmo Dual-Direction Quick-Release Adapter Mount | 12 Months | |
| Osmo Action Curved Adhesive Base | 12 Months | |
| Osmo Locking Screw | 12 Months | |
| Osmo Multifunctional Battery Case 3 | 12 Months | |
| Osmo Action 6 Macro Lens | 12 Months | |
| Osmo Action 6 FOV Boost Lens | 12 Months | |
| Osmo Action 6 Glass Lens Cover | 12 Months | |
| Osmo Action 6 ND Filter Set | 12 Months | |
| Osmo Dual-Direction Quick-Release Adapter Mount | 12 Months | |
| Osmo Action Dual-Direction Battery Handle | 12 Months | |
| Osmo Action Dual-Direction Mini Extension Rod | 12 Months | |
| Osmo 1.5m Extension Rod | 12 Months | |
| Osmo Action Dual-Direction 360° Wrist Strap | 12 Months | |
| Osmo Action Bike Seat Rail Mount | 12 Months | |
| Osmo Action Dual-Direction Mini Handlebar Mount | 12 Months | |
| Osmo Action 6 Waterproof Case | 12 Months | |
| DJI Floating Handle | 12 Months | |
| Osmo Multifunctional Battery Case 3 | 12 Months | |
| Osmo Action 6 Utility Frame | 12 Months | |
| Osmo Action 6 Street Photography Hand Grip | 12 Months | |
| USB-C to USB-C PD Cable (USB 3.1) | No Warranty | |
| Osmo Action 5 Pro | Osmo Action 5 Pro | 12 Months |
| Osmo Action Extreme Battery Plus (1950 mAh) | 12 Months | |
| Osmo Action Multifunctional Battery Case II | 12 Months | |
| Osmo Action Multifunctional Charging Handle | 12 Months | |
| Osmo Action Cold Shoe Expansion Kit | 3 Months | |
| Osmo Helmet Chin Mount Clip | 3 Months | |
| Osmo Flexible Mount | 3 Months | |
| Osmo Action Hanging Neck Mount | 3 Months | |
| Osmo Action 5 Pro Glass Lens Cover | 3 Months | |
| Type-C to Type-C PD Cable | No Warranty | |
| Osmo Action 5 Pro Rubber Lens Protector | No Warranty | |
| Osmo Action 4 | Osmo Action 4 | 12 Months |
| Osmo Action Extreme Battery | 12 Months | |
| Osmo Action Multifunctional Battery Case | 12 Months | |
| Osmo Action GPS Bluetooth Remote Controller | 12 Months | |
| Osmo Action Curved Adhesive Base | 12 Months | |
| Osmo Action Quick-Release Adapter Mount (Mini) | 3 Months | |
| Osmo Action 4 Glass Lens Cover | 3 Months | |
| Osmo Action Lens Hood | 3 Months | |
| Osmo Action 3 | Osmo Action 3 | 12 Months |
| Osmo Action 3 Extreme Battery | 12 Months | |
| Osmo Action 3 Multifunctional Battery Case | 12 Months | |
| Osmo Action 3 Waterproof Case | 12 Months | |
| Osmo 1.5m Extension Rod | 12 Months | |
| Osmo Locking Screw | 12 Months | |
| DJI Floating Handle | 12 Months | |
| Osmo Action 3 Horizontal-Vertical Protective Frame | 3 Months | |
| Osmo Action 3 Quick-Release Adapter Mount | 3 Months | |
| Osmo Flat Adhesive Base | 3 Months | |
| Osmo Magnetic Ball-Joint Adapter Mount | 3 Months | |
| Osmo Action 3 Lens Protective Cover | 3 Months | |
| Osmo Action Handlebar Mount | 3 Months | |
| Osmo Action Suction Cup Mount | 3 Months | |
| Osmo Action Surfing Tethers | 3 Months | |
| Osmo Action Chest Strap Mount | 3 Months | |
| Osmo Action Helmet Chin Mount | 3 Months | |
| Type-C to Type-C PD Cable | No Warranty | |
| Osmo Action 3 Rubber Lens Protector | No Warranty | |
| DJI Action 2 | DJI Action 2 Camera Unit | 12 Months |
| DJI Action 2 Front Touchscreen Module | 12 Months | |
| DJI Action 2 Power Module | 12 Months | |
| DJI Action 2 Remote Control Extension Rod | 12 Months | |
| DJI Action 2 Waterproof Case | 12 Months | |
| DJI Action 2 Magnetic Lanyard | 3 Months | |
| DJI Action 2 Magnetic Ball-Joint Adapter Mount | 3 Months | |
| DJI Action 2 Magnetic Adapter Mount | 3 Months | |
| Power Cable | No Warranty | |
| Osmo Action | Camera | 12 Months |
| Battery | 12 Months | |
| DJI Mic Mini | DJI Mic Mini Transmitter | 12 Months |
| DJI Mic Mini Receiver | 12 Months | |
| DJI Mic Mini Charging Case | 12 Months | |
| DJI Mic Mini Transmitter Charging Dock | 12 Months | |
| DJI Mic Mini Camera Audio Cable (3.5mm TRS) | 3 Months | |
| DJI Mic Mini Mobile Phone Adapter (Type-C) | 3 Months | |
| DJI Mic Mini Mobile Phone Adapter (Lightning) | 3 Months | |
| DJI Mic Mini Carrying Pouch | 3 Months | |
| DJI Mic Mini Clip Magnet | 3 Months | |
| DJI Mic USB-C Charging Cable | No Warranty | |
| DJI Mic Mini Windscreen | No Warranty | |
| DJI Mic 3 | DJI Mic 3 Transmitter | 12 Months |
| DJI Mic 3 Receiver | 12 Months | |
| DJI Mic 3 Charging Case | 12 Months | |
| DJI Mic 3 Locking Audio Adapter Cable | 3 Months | |
| DJI Mic 3 Mobile Phone Adapter (USB-C) | 3 Months | |
| DJI Mic 3 Mobile Phone Adapter (Lightning) | 3 Months | |
| DJI Mic 3 Magnet | 3 Months | |
| DJI Mic 3 Magnetic Clip | 3 Months | |
| DJI Mic 3 Transmitter Magnetic Charging Cable | 3 Months | |
| DJI Mic 3 Carrying Pouch | 3 Months | |
| DJI Mic 3 Windscreen | No Warranty | |
| USB-C to USB-C Data Cable | No Warranty | |
| DJI Mic 2 | DJI Mic 2 Receiver | 12 Months |
| DJI Mic 2 Transmitter | 12 Months | |
| DJI Mic 2 Charging Case | 12 Months | |
| DJI Mic 2 Camera Audio Cable (3.5mm TRS) | 3 Months | |
| DJI Mic 2 Mobile Phone Adapter (Type-C) | 3 Months | |
| DJI Mic 2 Mobile Phone Adapter (Lightning) | 3 Months | |
| DJI Mic 2 Clip Magnet | 3 Months | |
| DJI Mic 2 Carrying Bag | 3 Months | |
| DJI Mic 2 Carrying Pouch | 3 Months | |
| DJI Mic Splitter Charging Cable | No Warranty | |
| DJI Mic USB-C Charging Cable | No Warranty | |
| DJI Mic 2 Windscreen | No Warranty | |
| DJI Mic | DJI Mic Receiver | 12 Months |
| DJI Mic Transmitter | 12 Months | |
| DJI Mic Charging Case | 12 Months | |
| DJI Mic Camera Audio Cable (3.5mm TRS) | 3 Months | |
| DJI Mic Mobile Phone Adapter | 3 Months | |
| RoboMaster S1 | Intelligent Controller | 12 Months |
| Motion Controller | 12 Months | |
| Camera Module | 12 Months | |
| Gimbal Module | 12 Months | |
| Blaster | 12 Months | |
| Gel Bead Container | No warranty | |
| Speaker Module | 12 Months | |
| Hit Detector | 12 Months | |
| Chassis Armor Kit | No warranty | |
| Chassis Cover | No warranty | |
| Chassis Middle Frame | No warranty | |
| M3508I Brushless Motor and ESC | 12 Months | |
| Mecanum Wheel | No warranty | |
| Intelligent Battery | 12 Months | |
| Intelligent Battery Charger | 12 Months | |
| Gamepad | 12 Months | |
| Safety Goggles | No warranty | |
| Gel Bead | No warranty | |
| RoboMaster EP | Intelligent Controller | 12 Months |
| Motion Controller | 12 Months | |
| Camera Module | 12 Months | |
| Gimbal Module | 12 Months | |
| Blaster | 12 Months | |
| Gel Bead Container | No warranty | |
| Speaker Module | 12 Months | |
| Hit Detector | 12 Months | |
| Chassis Armor Kit | No warranty | |
| Chassis Cover | No warranty | |
| Chassis Middle Frame | No warranty | |
| M3508I Brushless Motor and ESC | 12 Months | |
| Mecanum Wheel | No warranty | |
| Intelligent Battery | 12 Months | |
| Intelligent Battery Charger | 12 Months | |
| Safety Goggles | No warranty | |
| Gel Bead | No warranty | |
| Robotic Arm | 12 Months | |
| Gripper | 12 Months | |
| Power Connector Module | 12 Months | |
| Sensor Adapter | 12 Months | |
| Infrared Distance Sensor | 12 Months | |
| DJI 1240BA Servo | 12 Months | |
| RoboMaster EP Core | Intelligent Controller | 12 Months |
| Motion Controller | 12 Months | |
| Camera Module | 12 Months | |
| Speaker Module | 12 Months | |
| Hit Detector | 12 Months | |
| Chassis Armor Kit | No warranty | |
| Chassis Cover | No warranty | |
| Chassis Middle Frame | No warranty | |
| M3508I Brushless Motor and ESC | 12 Months | |
| Mecanum Wheel | No warranty | |
| Intelligent Battery | 12 Months | |
| Intelligent Battery Charger | 12 Months | |
| Robotic Arm | No warranty | |
| Gripper | 12 Months | |
| Power Connector Module | 12 Months | |
| Sensor Adapter | 12 Months | |
| Infrared Distance Sensor | 12 Months | |
| DJI 1240BA Servo | 12 Months | |
| RoboMaster TT | Aircraft | 12 Months |
| Battery | 12 Months | |
| Open-Source Controller | 12 Months | |
| Dot-Matrix Display & Distance-Sensing Module | 12 Months | |
| Propellers and Accessories | No Warranty | |
| Extension Board | No Warranty | |
| DJI Matrice 4D | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Lens | 12 Months and less than 200,000 Shutter Uses | |
| Vision Positioning Module | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| RTK Module | 12 Months | |
| Matrice 4 Obstacle Sensing Module | 12 Months | |
| Internal Charging Module | 12 Months | |
| DJI Cellular Dongle 2 | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 months and less than 400 charge cycles, with a storage time of less than 120 days at ≥90% battery capacity | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Speaker | 12 Months | |
| Spot Light | 12 Months | |
| Carrying Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| DJI Matrice 4TD | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning Module | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| RTK Module | 12 Months | |
| Matrice 4 Obstacle Sensing Module | 12 Months | |
| Internal Charging Module | 12 Months | |
| DJI Cellular Dongle 2 | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 months and less than 400 charge cycles, with a storage time of less than 120 days at ≥90% battery capacity | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Speaker | 12 Months | |
| Spot Light | 12 Months | |
| Carrying Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| D-RTK 3 Relay Fixed Deployment Version | Main Body | 12 Months |
| Companion Antenna | No Warranty | |
| Other Accessories | No Warranty | |
| DJI Matrice 4E | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Lens | 12 Months and less than 200,000 Shutter Uses | |
| Vision Positioning Module | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| RTK Module | 12 Months | |
| Battery | 12 Months and Charge Cycle less than 200 Times | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Speaker | 12 Months | |
| Spot Light | 12 Months | |
| Propeller Guard | 3 Months | |
| Carrying Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| DJI Matrice 4T | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning Module | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| RTK Module | 12 Months | |
| Battery | 12 Months and Charge Cycle less than 200 Times | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Speaker | 12 Months | |
| Spot Light | 12 Months | |
| Propeller Guard | 3 Months | |
| Carrying Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| D-RTK 3 Multifunctional Station | Main Body | 12 Months |
| Survey Pole and Tripod Kit | 3 Months | |
| Companion Antenna | No Warranty | |
| Other Accessories | No Warranty | |
| Matrice 3D | Flight Controller System | 12 Months |
| Aircraft Body | 12 Months | |
| Gimbal and Camera | 12 Months | |
| Lens | 12 Months and less than 200,000 Shutter Uses | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| Vision Positioning System | 12 Months | |
| Internal Charging Module | 12 Months | |
| Remote Controller | 12 Months | |
| Intelligent Flight Battery | 12 Months (for batteries with up to 400 charge cycles and stored with a charge of 90% or above for no more than 120 days) | |
| Matrice 3D Series Charging Base | 12 Months | |
| DJI USB-C Power Adapter (100W) | 12 Months | |
| Propeller | No Warranty | |
| Other Accessories | No Warranty | |
| Matrice 3TD | Flight Controller System | 12 Months |
| Aircraft Body | 12 Months | |
| Gimbal and Camera | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| Vision Positioning System | 12 Months | |
| Internal Charging Module | 12 Months | |
| Remote Controller | 12 Months | |
| Intelligent Flight Battery | 12 Months (for batteries with up to 400 charge cycles and stored with a charge of 90% or above for no more than 120 days) | |
| Matrice 3D Series Charging Base | 12 Months | |
| DJI USB-C Power Adapter (100W) | 12 Months | |
| Propeller | No Warranty | |
| Other Accessories | No Warranty | |
| Matrice 30 \ Matrice 30T | Flight Controller System | 12 Months |
| Aircraft Body | 12 Months | |
| Propulsion System (Excluding Propellers) | 12 Months | |
| Antenna (Transmission Antenna and D-RTK Antenna) | 12 Months | |
| Gimbal and Camera | 12 Months | |
| RC PLUS | 12 Months | |
| Intelligent Flight Battery (TB30） | 12 Months (for batteries stored with a charge of 90% or above for no more than 120 days) | |
| Intelligent Battery (WB37) | 12 Months | |
| BS30 Intelligent Battery Station | 12 Months | |
| Dongle | 12 Months | |
| PSDK Mounting Bracket | 3 Months | |
| Carrying Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| DJI Matrice 400 | DJI Matrice 400 | 12 Months |
| DJI RC Plus 2 Enterprise Enhanced | 12 Months | |
| DJI RC Plus 2 sub2G SDR Module | 12 Months | |
| BS100 Intelligent Battery Station | 12 Months | |
| TB100 Intelligent Flight Battery | 12 months and Charge Cycle less than 400 times | |
| TB100C Tethered Battery | 12 months and Charge Cycle less than 400 times | |
| WB37 Battery | 12 Months | |
| DJI SKYPORT V3 Adapter Set | 12 Months | |
| DJI SKYPORT V3 Coaxial Cable Kit | 12 Months | |
| DJI Matrice 400 Single Gimbal Connector | 12 Months | |
| DJI Matrice 400 Dual Gimbal Connector | 12 Months | |
| DJI Matrice 400 Third Gimbal Connector | 12 Months | |
| DJI E-Port V2 Development Kit | 12 Months | |
| DJI E-Port V2 Coaxial Cable Kit | 12 Months | |
| DJI Cellular Dongle 2 | 12 Months | |
| Aircraft Safety Case | 3 Months | |
| DJI Matrice 400 2510F Propeller | No Warranty | |
| DJI Matrice 400 Gimbal Damper | No Warranty | |
| Other Accessories | No Warranty | |
| Matrice 300 RTK \ Matrice 350 RTK | Flight Controller System | 12 Months |
| Aircraft Body (Excluding Shell, Landing Gear Base, Battery Locker) | 12 Months | |
| Propulsion System (Excluding Propellers) | 12 Months | |
| Antenna (Transmission Antenna and D-RTK Antenna) | 12 Months | |
| Smart Controller Enterprise | 12 Months | |
| DJI Smart Controller Expansion Kit | 12 Months | |
| Intelligent Flight Battery (TB60） | 12 Months | |
| Intelligent Battery（WB37） | 12 Months | |
| BS60 Intelligent Battery Station | 12 Months | |
| D-RTK 2 Station | 12 Months | |
| USB Charger | 12 Months | |
| CSM Radar | 12 Months | |
| Upward Gimbal Connector | 12 Months | |
| Downward Single Gimbal Connector | 12 Months | |
| Downward Dual Gimbal Connector | 12 Months | |
| Intelligent Flight Battery (TB65） | 12 Months (for batteries stored with a charge of 90% or above for no more than 120 days) | |
| BS65 Intelligent Battery Station | 12 Months | |
| DJI E-Port Development Kit | 12 Months | |
| Manifold 2 Mounting Bracket | 3 Months | |
| Carrying Case | 3 Months | |
| Propellers, Shell, Landing Gear Base, and Battery Locker | No Warranty | |
| Other Accessories | No Warranty | |
| Matrice 600 Pro | Central Board | 12 Months |
| Remote Controller | 12 Months | |
| Remote Controller Channel Expansion Kit | 12 Months | |
| Motor | 12 Months | |
| Battery | 12 Months | |
| Battery Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller | No Warranty | |
| Matrice 200 V2\Matrice 210 V2\Matrice 210 RTK V2 | Flight Controller System | 12 Months |
| FPV Module | 12 Months | |
| Propulsion System (Excludes propellers and propeller mounting plates.) | 12 Months | |
| Airframe (Excludes shell, landing gear base, and FPV module.) | 12 Months | |
| Propellers, Propeller Mounting Plates, Shell, and Landing Gear | No Warranty Period | |
| D-RTK 2 Antenna (Excludes Mounting Bracket) | 12 Months | |
| Remote Controller | 12 Months | |
| Intelligent Flight Battery (TB55) | 12 Months | |
| WB37 Intelligent Battery | 12 Months | |
| Charger | 12 Months | |
| Charging Hub | 12 Months | |
| D-RTK 2 Station | 12 Months | |
| D-RTK 2 Accessory | No Warranty Period | |
| Single Upward Gimbal Connector | 12 Months | |
| GPS Kit (Excludes Mounting Bracket) | 12 Months | |
| Manifold 2 UAV Installation Kit | 12 Months | |
| Carrying Case | 12 Months | |
| Other Accessories | No Warranty Period | |
| DJI RC \ DJI RC Pro \ DJI Smart Controller | DJI Smart Controller | 12 Months |
| USB Charger | 12 Months | |
| CrystalSky | Monitor | 12 Months |
| Intelligent Battery Charging Hub | 12 Months | |
| Remote Controller Mounting Bracket | 12 Months | |
| Intelligent Battery | 12 Months | |
| DJI Avata \ DJI Avata 2 | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning Module | 12 Months | |
| Propulsion System (Excluding Propellers) | 12 Months | |
| Upper Frame | 12 Months | |
| Central Supporting Plate | 12 Months | |
| Intelligent Flight Battery | 12 Months | |
| DJI Motion Controller | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Adapter | 12 Months | |
| Propeller Guard | 12 Months | |
| Propellers | No Warranty | |
| DJI Neo 2 | Main Body (Incl. Propulsion System) | 12 Months |
| Gimbal and Camera | 12 Months | |
| Core Board Module | 12 Months | |
| GPS & IMU Module | 12 Months | |
| Speaker Module | 12 Months | |
| Lower Cover & Infrared Sensing System Module | 12 Months | |
| Omnidirectional Monocular Vision System | 12 Months | |
| Battery | 12 Months and Charge Cycle less than 100 Times | |
| Battery Charging Hub | 12 Months | |
| DJI Neo 2 Digital Transceiver | 12 Months | |
| Propeller Guard | 3 Months | |
| Propellers | No Warranty | |
| DJI Neo | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning Module | 12 Months | |
| Main Body (Incl. Propulsion System) | 12 Months | |
| IMU Module | 12 Months | |
| Battery | 12 Months and Charge Cycle less than 100 Times | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller Guard | 3 Months | |
| Propeller | No Warranty | |
| DJI RC Motion 2 \ DJI RC Motion 3 | DJI RC Motion 2 \ DJI RC Motion 3 | 12 Months |
| DJI FPV | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning Module | 12 Months | |
| Propulsion System (Excluding Propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| DJI Motion Controller | 12 Months | |
| Intelligent Flight Battery | 12 Months | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propellers | No warranty | |
| DJI Digital FPV System | Goggles | 12 Months |
| Camera | 12 Months | |
| Air Unit Module | 12 Months | |
| Remote Controller | 12 Months | |
| WB37 Intelligent Battery | 12 Months | |
| Other Accessories | No Warranty | |
| DJI Goggles Integra | DJI Goggles Integra | 12 Months |
| USB-C OTG Cable | 3 Months | |
| Eyeglass Frames | 3 Months | |
| Corrective Lenses | 3 Months | |
| Top Headband | 3 Months | |
| DJI Goggles 2 \ DJI FPV Goggles V2 \ DJI Goggles 3 \ DJI Goggles N3 | Goggles | 12 Months |
| DJI Goggles Battery | 12 Months | |
| DJI Goggles \ DJI Goggles Racing Edition | Goggles | 12 Months |
| Battery | 12 Months | |
| Battery Charger | 12 Months | |
| DJI O3 Air Unit \ DJI O4 Air Unit \ DJI O4 Air Unit Pro | Camera Module | 12 Months |
| Transmission Module | 12 Months | |
| Antenna/3-in-1 Cable | 12 Months | |
| Cendence | Remote Controller | 12 Months |
| Battery | 12 Months | |
| Accessories | No Warranty | |
| Mavic 2 Enterprise Advanced | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion System (excluding propellers) | 12 Months | |
| DJI Smart Controller | 12 Months | |
| Battery | 12 Months | |
| USB Charger | 12 Months | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propellers | No Warranty | |
| M2EA Spotlight | 12 Months | |
| M2EA Speaker | 12 Months | |
| M2EA Beacon | 12 Months | |
| M2EA RTK Module | 12 Months | |
| Carrying Case | 3 Months | |
| Other Accessories | No Warranty | |
| Mavic 2 Enterprise \ Mavic 2 Enterprise Dual | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system(excluding propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 Months | |
| Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| M2E Spotlight | 12 Months | |
| M2E Speaker | 12 Months | |
| M2E Beacon | 12 Months | |
| Propeller | No warranty | |
| DJI Mavic 3E \ DJI Mavic 3M | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Lens | 12 Months and less than 200,000 Shutter Uses | |
| Vision Positioning System | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Intelligent Flight Battery | 12 Months | |
| USB-C Power Adapter (100W) | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Speaker | 12 Months | |
| RTK Module | 12 Months | |
| Protector Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| DJI Mavic 3T \ DJI Mavic 3T Advanced | Main Controller | 12 Months |
| Gimbal and Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion System (Excl. Propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Intelligent Flight Battery | 12 Months | |
| USB-C Power Adapter (100W) | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Speaker | 12 Months | |
| RTK Module | 12 Months | |
| Protector Case | 3 Months | |
| Propellers | No Warranty | |
| Other Accessories | No Warranty | |
| Phantom 4 RTK | MC | 12 Months |
| Gimbal Camera | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system (excluding propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Remote Controller with Built-in Screen（Screen） | 12 Months | |
| Remote Controller‘s Battery | 12 Months | |
| Remote Controller‘s Charging Hub | 12 Months | |
| Battery | 12 Months | |
| Battery Charger | 12 Months | |
| Propeller | No warranty | |
| EPP Box | No warranty | |
| Dongle | No warranty | |
| Others | No warranty | |
| D-RTK 2 High-Precision GNSS Mobile Station | D-RTK 2 Body | 12 Months |
| Charging Hub | 12 Months | |
| Intelligent Battery(WB37) | 12 Months | |
| AC Power Adapter | 12 Months | |
| Power Adapter II | 12 Months | |
| Other Accessories | No Warranty | |
| Flying Controllers for Multi-Rotor A3 |
MC | 12 Months |
| IMU | 12 Months | |
| PMU | 12 Months | |
| LED | 12 Months | |
| GPS | 12 Months | |
| Flying Controllers for Multi-Rotor N3 |
MC | 12 Months |
| PMU | 12 Months | |
| LED | 12 Months | |
| GPS | 12 Months | |
| Flying Controllers for Multi-Rotor Naza-M V2 \ Naza-M Lite |
MC | 12 Months |
| GPS | 12 Months | |
| Flying Platform-Hobby Tuned Propulsion System |
Motor | 12 Months |
| ESC | 12 Months | |
| Propeller | No Warranty | |
| DJI Ronin 4D | Main Body | 24 Months |
| Gimbal Camera | 24 Months | |
| Hand Grips | 24 Months | |
| Top Handle | 24 Months | |
| High-Bright Main Monitor | 24 Months | |
| TB50 Battery Mount | 24 Months | |
| LiDAR Range Finder | 24 Months | |
| PROSSD 1TB | 24 Months | |
| PROSSD Mount | 24 Months | |
| DJI High-Bright Remote Monitor | 24 Months | |
| X9 Focus Motor | 12 Months | |
| Power Adapter | 12 Months | |
| Ronin 4D Carrying Case | 12 Months | |
| TB50 Intelligent Battery | 12 Months | |
| Ronin 4D Flex | Ronin 4D Flex | 12 Months |
| Ronin 4D Hand Grip Adapter | 12 Months | |
| Pan Axis Quick-Lock | 3 Months | |
| Hand Grips Adapter Cable | 3 Months | |
| DJI DL PZ 17-28 mm T3.0 ASPH Lens | Lens | 12 Months |
| Lens Hood | 3 Months | |
| Lens Front Cap | 3 Months | |
| Lens Rear Cap | 3 Months | |
| DL 18 mm F2.8 ASPH Lens \ DL 24 mm F2.8 LS ASPH Lens \ DL 35 mm F2.8 LS ASPH Lens \ DL 50 mm F2.8 LS ASPH Lens | Lens | 12 Months |
| Lens Hood | 3 Months | |
| Lens Front Cap | 3 Months | |
| Lens Rear Cap | 3 Months | |
| Ronin 2 | Gimbal Mechanics | 12 Months |
| Gimbal Motors | 12 Months | |
| Remote Controller | 12 Months | |
| Smart Battery | 12 Months | |
| Battery Charger | 12 Months | |
| Quad Charging Hub | 12 Months | |
| Grip | 12 Months | |
| DJI RS 2 | Gimbal Mechanics | 12 Months |
| DJI Ronin BG30 Grip | 12 Months | |
| DJI Ronin RavenEye Image Transmission System | 12 Months | |
| DJI Ronin Focus Motor | 12 Months | |
| Tripod | 12 Months | |
| DJI R Twist Grip Dual Handle | 12 Months | |
| DJI Ronin Tethered Control Handle | 12 Months | |
| Ronin 3D Focus System | 12 Months | |
| DJI R Roll Axis Counterweight Set | 12 Months | |
| DJI R Vertical Camera Mount | 12 Months | |
| DJI R Phone Holder | 3 Months | |
| DJI RONIN EXPANSION BASE KIT | Accessory | 12 Months |
| Cable | 3 Months | |
| Ronin-S | Gimbal Mechanics | 12 Months |
| Gimbal Motors | 12 Months | |
| Grip | 12 Months | |
| Tripod | 12 Months | |
| Focus Wheel | 12 Months | |
| Battery Charger | 12 Months | |
| DJI RSC 2 | Gimbal (Built-In Battery) | 12 Months |
| DJI Ronin RavenEye Image Transmission System | 12 Months | |
| DJI Ronin Focus Motor | 12 Months | |
| Extended Grip/Tripod | 12 Months | |
| DJI R Phone Holder | 3 Months | |
| Ronin-SC | Gimbal Mechanics | 12 Months |
| Grip | 12 Months | |
| Tripod(Plastic) | 12 Months | |
| Focus Wheel | 12 Months | |
| Ronin-S/SC Phone Holder | 12 Months | |
| Focus Motor | 12 Months | |
| DJI RS 3 Pro | Gimbal | 12 Months |
| Grip | 12 Months | |
| Briefcase Handle | 12 Months | |
| Focus Motor (2022) | 12 Months | |
| Ronin Image Transmitter | 12 Months | |
| DJI LiDAR Focus Rangefinder (RS) | 12 Months | |
| Extended Grip/Tripod (Metal) | 12 Months | |
| Phone Holder | 3 Months | |
| DJI RS 3 | Gimbal | 12 Months |
| Grip | 12 Months | |
| Briefcase Handle | 12 Months | |
| Focus Motor (2022) | 12 Months | |
| DJI RS 3 Mini | Gimbal | 12 Months |
| RS Mini Quick-Release Plate | 12 Months | |
| RS Mini Tripod | 3 Months | |
| L-Shaped Multi-Camera Control Cable (USB-C, 30 cm) | 3 Months | |
| USB-C Charging Cable (40 cm) | No Warranty | |
| DJI RS 4 \ DJI RS 4 Pro | Gimbal | 12 Months |
| BG30 Battery Grip/BG21 Battery Grip | 12 Months | |
| Ronin Image Transmitter | 12 Months | |
| Briefcase Handle | 12 Months | |
| Quick-Release Plate (Arca-Swiss/Manfrotto) | 12 Months | |
| Lower Quick-Release Plate (Extended) | 12 Months | |
| Lens-Fastening Support (Extended) | 12 Months | |
| Extended Grip/Tripod (Metal) | 12 Months | |
| Extended Grip/Tripod (Plastic) | 12 Months | |
| Phone Holder | 3 Months | |
| Carrying Case | 3 Months | |
| USB-C Charging Cable (40 cm) | No Warranty | |
| DJI RS 4 Mini | Gimbal | 12 Months |
| Quick-Release Plate | 12 Months | |
| RS 4 Mini Tripod | 12 Months | |
| RS Intelligent Tracking Module | 12 Months | |
| RS Intelligent Tracking Module Adapter Mount | 12 Months | |
| RS 4 Mini Briefcase Handle | 12 Months | |
| RS 4 Mini Phone Holder | 3 Months | |
| L-Shaped Multi-Camera Control Cable (USB-C, 30 cm) | 3 Months | |
| USB-C Charging Cable (40 cm) | No Warranty | |
| DJI Focus Pro | Focus Pro LiDAR | 12 Months |
| Focus Pro Grip | 12 Months | |
| Focus Pro Motor | 12 Months | |
| Focus Pro Hand Unit | 12 Months | |
| BG21 Battery Grip | 12 Months | |
| NATO Adapter Mount | 12 Months | |
| Rod Adapter Slide Rail | 3 Months | |
| Horizontal Adapter Slide Rail | 3 Months | |
| Motor Rod Mount Kit | 3 Months | |
| DJI Focus Pro Carrying Case | 3 Months | |
| USB-C Charging Cable (40 cm) | No Warranty | |
| DJI Transmission | DJI Video Transmitter | 24 Months |
| DJI Video Receiver | 24 Months | |
| DJI Image transmission highlight monitor | 24 Months | |
| Battery Adapter Board | 12 Months | |
| DJI SDR Transmission | DJI SDR Transmission Transmitter (TX) | 12 Months |
| DJI SDR Transmission Receiver (RX) | 12 Months | |
| TX Camera Mounting Adapter Plate | 3 Months | |
| TX Gimbal Mounting Adapter Plate | 3 Months | |
| RX Phone Holder | 3 Months | |
| RX Tablet Holder | 3 Months | |
| RX to Phone Connection Cable (USB-C to USB-C, 22 cm) | 3 Months | |
| RX to Phone Connection Cable (Lightning, 12 cm) | 3 Months | |
| USB-A to USB-C Cable (43 cm) | No warranty | |
| Zenmuse V1 \ Zenmuse S1 | Payload Body | 12 Months |
| Storage Case | 3 Months | |
| Other Accessories | No Warranty | |
| Zenmuse L3 | Gimbal | 12 months |
| LiDAR Module | 12 months | |
| Mapping Camera Module | 12 months and Shutter Count less than 500 thousand times | |
| IMU Module | 12 months | |
| Zenmuse L3 Single Gimbal Connector | 12 months | |
| CFexpress™ Type B Memory Card (1 TB) | 12 months | |
| CFexpress™ Type B Card Reader | 12 months | |
| Zenmuse L3 Storage Case | 3 months | |
| Zenmuse L2 | Gimbal | 12 Months |
| Livox Avia | 12 Months | |
| Camera | 12 Months | |
| Lens | 12 Months and less than 200,000 shutter uses | |
| High Precision IMU Module | 12 Months | |
| Storage Case | 3 Months | |
| Other Accessories | No Warranty | |
| Zenmuse L1 | Gimbal | 12 Months |
| Livox Avia | 12 Months | |
| Camera | 12 Months | |
| High Precision IMU Module | 12 Months | |
| Storage Case | 3 Months | |
| Other Accessories | No Warranty | |
| Zenmuse P1 | Gimbal | 12 Months |
| Camera | 12 Months | |
| Lens | 12 Months and less than 100,000 shutter uses | |
| Storage Case | 3 Months | |
| Other Accessories | No Warranty | |
| Zenmuse V1 \ Zenmuse S1 | Payload Body | 12 Months |
| Storage Case | 3 Months | |
| Other Accessories | No warranty | |
| Gimbals for Industrial Solutions Z30 \ Zenmuse XT \ Zenmuse XT2\ Zenmuse H20\ Zenmuse H20T \ Zenmuse H20N \ Zenmuse H30 \ Zenmuse H30T |
Gimbal | 12 Months |
| Camera | 12 Months | |
| Storage Case | 3 Months | |
| Zenmuse H30T Infrared Density Filter | 3 Months | |
| DJI Focus | Battery | 12 Months |
| Motor | 12 Months | |
| Remote Controller | 12 Months | |
| Datalink 2.4G Bluetooth Datalink \ SRW G60 |
Transmitter | 12 Months |
| Receiver | 12 Months | |
| Payload SDK | Payload SDK Development Kit | 15 Days |
| DJI SKYPORT | 6 Months | |
| Dropsafe | PCB Board | 12 Months |
| Others | No Warranty | |
| RoboMasters | M3508 P19 Brushless DC Gear Motor | 3 Months |
| C620 Brushless DC Motor Speed Controller | 3 Months | |
| M3508 Accessories Kit | No Warranty | |
| RoboMaster Development Board | 15 Days | |
| GM6020 Brushless DC Motor | 3 Months | |
| RoboMaster EP | Intelligent Controller | 12 Months |
| Motion Controller | 12 Months | |
| Camera Module | 12 Months | |
| Gimbal Module | 12 Months | |
| Blaster | 12 Months | |
| Gel Bead Container | No warranty | |
| Speaker Module | 12 Months | |
| Hit Detector | 12 Months | |
| Chassis Armor Kit | No warranty | |
| Chassis Cover | No warranty | |
| Chassis Middle Frame | No warranty | |
| M3508I Brushless Motor and ESC | 12 Months | |
| Mecanum Wheel | No warranty | |
| Intelligent Battery | 12 Months | |
| Intelligent Battery Charger | 12 Months | |
| Safety Goggles | No warranty | |
| Gel Bead | No warranty | |
| Robotic Arm | No warranty | |
| Gripper | 12 Months | |
| Power Connector Module | 12 Months | |
| Sensor Adapter | 12 Months | |
| Infrared Distance Sensor | 12 Months | |
| DJI 1240BA Servo | 12 Months | |
| AI Education Set | Core Module | 12 months |
| Touch Screen | 12 months | |
| Pin Header | 3 months | |
| Accessories | 3 months | |
| RM Expansion Module | Expansion Module | 12 months |
| Accessories | 3 months | |
| Accessories IOSD MARK II \ IOSD Mini \ DT7&DR16 RC System |
Accessories | 12 Months |
| P4 Multispectral | MC | 12 Months |
| Gimbal Cameras | 12 Months | |
| Vision Positioning System | 12 Months | |
| Propulsion system (excluding propellers) | 12 Months | |
| Remote Controller | 12 Months | |
| Battery | 12 Months | |
| Battery Charger | 12 Months | |
| Battery Charging Hub | 12 Months | |
| Propeller | No warranty | |
| EPP Box | No warranty | |
| Others | No warranty | |
| DJI Force Pro | Mechanics | 12 Months |
| Battery | 12 Months | |
| Antenna | No warranty | |
| DJI Master Wheels | Mechanics | 12 Months |
| Battery | 12 Months | |
| Wheel Handle | No Warranty | |
| Antenna | No Warranty | |
| Retailed Accessories | Retailed Accessories | 3 Months |
The terms of Part III replace or modify terms of Part I or Part II as specified for a particular country/region.
The following is added to the same section in Part I:
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting DJI at: https://www.dji.com/global/support
“DJI” means DJI TECHNOLOGY AUSTRALIA PTY. LTD. Address: 46 Indian Drive, Keysborough, VIC 3173.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you order one of our products in Australia, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase until the failure becomes apparent and regardless of the manufacturer warranty as provided in this policy. The manufacturer warranty herein applies in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way.
Click to see your rights under the Australian Consumer Law.
The following replaces the same section in Part I:
What is Covered
DJI warrants that each hardware product that you purchase is free from materials and workmanship defects under normal use and conditions during the warranty period. If the product fails due to a covered defect during the warranty period, DJI will provide you a remedy under this policy. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless DJI informs you otherwise in writing. The warranty period and types of after-sales service that apply to your product are set forth below in “Part II – General Terms” above.
The benefits given by this Limited Warranty are in addition to your rights and remedies at law, including those under the Australian Consumer Law.
The following replaces the same section in Part I:
Limitation of Liability:
DJI is responsible for loss or damage to your product only while it is in DJI's possession or in transit, if DJI is responsible for the transportation. DJI is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
To the extent permitted by law, under no circumstances and notwithstanding the failure of essential purpose of any remedy set forth herein, shall DJI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in agreement, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DJI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
The foregoing limitations do not apply to damages for bodily injury (including death), damages to real property or damage to tangible personal property for which DJI is liable under law.
The following replaces the same section in Part II:
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement. The replacement product or part provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. A replacement product or part shall be covered for the time remaining in the original product or part’s warranty. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired. Refurbished parts may be used to repair the product, and repair of the product may result in loss of data, if the product is capable of retaining user-generated data.
The following is added to the same section in Part II:
Use of Personal Contact Information and Data:
DJI will not be able to provide you with our service under this policy if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal contact information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting DJI. DJI may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, DJI may not be able to provide certain after-sales service to you.
The following is added to the same section in Part II:
Use of Personal Contact Information and Data:
DJI will not be able to provide you with service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. DJI may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, DJI may not be able to provide certain after-sales service to you. You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993.
Warranty Obligor for EEA
"DJI" means DJI GmbH or DJI Europe B.V.. Address: DJI GmbH, Industriestrasse 12, 97618 Niederlauer, Germany, or, DJI Europe B.V., Bijdorp-oost 6, 2992LA, Barendrecht, The Netherlands.
The following is added to Part I:
Additional Legal Rights for Consumers
For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this policy are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Under European consumer laws, consumers are entitled to a repair or replacement free of charge by the seller of defective goods or goods which do not conform with the contract of sale. Furthermore, the consumer may require an appropriate reduction of the price or have the contract rescinded, if the consumer is entitled to neither repair nor replacement, or if the seller has not completed the remedy within a reasonable time, or if the seller has not completed the remedy without significant inconvenience to the consumer or refund by the seller, of defective goods or goods which do not conform with the contract of sale. However, the consumer is not entitled to have the contract rescinded if the lack of conformity is minor.
For additional information on consumer laws and particularities in the country of purchase or, if different, the country of your residence, please visit the European Consumer Centre website at http://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en
Customers in the EEA may contact DJI at the address mentioned above.